Privacy Policy

Privacy Commitment to our Customers

ACH Alert understands that our financial institutions expect privacy and security concerning customer information used in the delivery of our services. Protection and privacy of customer information will always be our utmost concern. We are committed to protecting customer information in accordance with state and federal laws. Standards and procedures have been designed to prevent misuse of customer information and all information is handled with care.

Collection and Use of Information about You

We retain and use customer information obtained solely for the purpose of delivering our services. Information regarding customers is used solely in the legitimate conduct of our business.

How We Use It

ACH Alert uses information in different ways such as to alert customers of incoming ACH debits or exceptions for outgoing ACH credits and Wire transactions as per the customer’s pre-defined rules and to also facilitate automation of the dispute resolution process.

Employee Access

At ACH Alert, our employees are informed of their responsibility to protect customer information and are educated about the importance of confidentiality and privacy. Employees are required to sign and to comply with a security policy when they are hired. The employee’s access to customer information is authorized for business purposes only.

Sharing Information

ACH Alert will not sell, rent, or lease your personal information. We will only disclose customer information when we are required to do so by lawful judicial process or by court order. Our agreements with these service providers contain confidentiality restrictions and provisions on using this information for any other purposes.

Data Security Information

We maintain security standards and procedures to help prevent unauthorized access to confidential customer information. Our information is stored on servers located in a secure data center. State of the art, security technology is used to prevent system servers and computers from being accessed by unauthorized persons. Protecting customers’ personal information is a critical part of our business.

Contact Us

If you have any questions regarding our privacy statement or about how personal information is used, you may contact us directly at:

ACH Alert
8916 Transport Lane
Suite 1000
Ooltewah, TN 37363