BIO-WIRE

BIO-WIRE is a service designed to provide clients with protection against wire fraud. The service eliminates call backs, increases operational efficiencies, and improves the customer experience. ACH Alert establishes a unique 800 number for the FI in our interactive voice response system. Financial institutions simply enroll their customer in BIO-WIRE and provide the customer with the 800 number and information necessary to establish their unique voice print in our biometric engine. Upon receipt of an alert, the user can access the system via the 800 number, and the hosted interactive voice response system begins recording, prompting the customer to enter an authorization code and repeat a random phrase to authenticate the caller. Once authenticated, the customer can verify or reject suspect wire transactions instantly.